Warranty Information
At Blisspod, we stand behind the quality of our products and want you to feel
confident in your purchase. This page gives you an overview of our warranty
coverage and helps you find the warranty that applies to your specific product.
Warranty coverage can vary depending on the product and its components.
Each product category below includes details on what’s covered, how long
coverage lasts, and any important exclusions.
If you need to make a warranty claim, please contact us directly
at support@redwoodoutdoors.com. To help us assist you quickly, please
include your proof of purchase, product model, order information, and a brief
description of the issue. Photos or videos may also be helpful.
If your claim is covered, our team will work with you to find the best solution
based on your product’s warranty terms. This may include troubleshooting
support, replacement parts, or other appropriate remedies.
Select your product category below to view full warranty details. If you’re not
sure which warranty applies to your product, just email info@blisspod.com and
we’ll help you out.
Saunas
Sauna Warranty
Harvia Electric Sauna Heater Warranty
Homecraft Electric Sauna Heater Warranty
Hot Tub
Sauna Warranty Information
LIMITED WARRANTY ON WOODEN SAUNAS
THIS LIMITED WARRANTY (“LIMITED WARRANTY”) IS PROVIDED BY ETELINT LLC CO.,
D/B/A BLISSPOD SAUNAS (“BLISSPOD SAUNAS,” “WE,” “US,” OR “OUR”), A NORTH
CAROLINA CORPORATION, TO THE ORIGINAL END-USER PURCHASER OF A WOODEN
SAUNA (“PRODUCT”) PURCHASED EITHER DIRECTLY FROM BLISSPOD SAUNAS OR
THROUGH AN AUTHORIZED BLISSPOD SAUNAS RETAILER, DEALER, OR PARTNER
(“YOU”). THIS LIMITED WARRANTY MAY ALSO BE FOUND ONLINE AT
WWW.BLISSPOD.COM/WARRANTY.
THIS LIMITED WARRANTY DESCRIBES YOUR EXCLUSIVE WARRANTY RIGHTS. OUR
RESPONSIBILITY FOR QUALIFYING DEFECTIVE PRODUCTS IS LIMITED TO THE
REMEDIES EXPRESSLY SET FORTH IN SECTION 4 BELOW, SUBJECT TO THE TERMS,
CONDITIONS, EXCLUSIONS, AND LIMITATIONS CONTAINED IN THIS WARRANTY
STATEMENT.
1. GRANT OF LIMITED WARRANTY
We warrant that, during the Warranty Period (defined below), the Product you purchased will be
free from material defects in materials and workmanship, subject to the terms set forth herein
and our Terms of Service, available at https://www.blisspod.com/terms-of-service/, as amended
from time to time (the “Terms of Service”), which are incorporated herein by reference.
If the Product contains a qualifying defect in materials or workmanship, as described in Section
2, and you notify us during the Warranty Period, you may be entitled to one or more remedies
described in Section 4.
2. COVERAGE OF LIMITED WARRANTY
This Limited Warranty shall not be interpreted to include any issues, persons, Products, or time
periods outside of the conditions set forth below:
(a) This Limited Warranty applies only to Products purchased directly from Blisspod Saunas or
from an authorized Blisspod Saunas retailer, dealer, or partner.
(b) Coverage applies only to defects in materials and/or workmanship that existed at the time
the Product left our warehouse and that arise during the Warranty Period.
(c) This Limited Warranty extends only to the original end-user purchaser of the Product (“you”)
and does not extend to any subsequent owner, transferee, reseller, assignee, or other person.
(d) The Warranty Period begins on the date you receive delivery of the Product and continues
for one (1) year. The Warranty Period is not extended by any repair, replacement, or service
provided under this Limited Warranty.
3. DEFECTS OUTSIDE OF LIMITED WARRANTY
This Limited Warranty does not cover damage, conditions, or defects caused by or resulting
from:
(a) transportation or freight damage;
(b) improper storage;
(c) misuse, abuse, or improper use;
(d) failure to properly install the Product, follow Product instructions, or perform reasonable
preventive maintenance;
(e) modifications or alterations;
(f) repairs or service performed by parties not expressly authorized by Blisspod Saunas;
(g) normal wear and tear;
(h) external causes, accidents, weather events, acts of nature, or events beyond our reasonable
control;
(i) environmental exposure inconsistent with intended use; or
(j) improper electrical work, site preparation, or contractor error.
Because our saunas are manufactured using natural wood materials, natural variation and
minor cosmetic characteristics are normal and do not constitute defects unless they materially
impair the structural integrity or intended function of the Product.
Examples include:
natural wood grain variation;
knots or mineral streaks;
color or tone variation between boards;
minor surface checking, hairline cracks, or seasonal wood movement;
small dents, compression marks, or minor blemishes that do not affect function;
minor finish inconsistencies; and
normal aging, weathering, or appearance changes of wood over time.
4. REMEDIES UNDER LIMITED WARRANTY
With respect to any qualifying defective Product of which we are properly notified during the
Warranty Period, Blisspod Saunas will, at its sole discretion, provide one or more of the
following remedies:
(a) Provide replacement parts;
(b) Provide troubleshooting assistance, technical support, or repair guidance where appropriate;
(c) Replace the defective Product, in whole or in part, with a new, refurbished, or comparable
product if Blisspod Saunas determines the Product is unrepairable or replacement is otherwise
appropriate;
(d) For Products purchased directly from Blisspod Saunas, refund either a portion or the full
purchase price of the Product, depending on the nature and extent of the defect;
(e) For Products purchased through an authorized retailer, dealer, or partner, Blisspod Saunas
does not provide direct refunds of the original purchase transaction. Any refund, return,
cancellation, or credit relating to the original sale must be processed through the selling retailer
and remains subject to that seller’s applicable policies and applicable law.
Labor, installation, assembly, disassembly, electrician, contractor, crane, rigging, permit,
service-call, travel, lodging, or other third-party service costs are not covered under this
Limited Warranty unless expressly approved by Blisspod Saunas in writing.
If Blisspod Saunas requires return shipment of a qualifying defective Product, part, or
component as part of an approved warranty claim, Blisspod Saunas will assume responsibility
for reasonable shipping charges associated with the authorized return. Unauthorized returns or
customer-initiated shipments are not covered.
5. NOTICE OF DEFECTS / HOW TO MAKE A CLAIM
To request warranty service, you must email our customer support team at info@blisspod during
the Warranty Period and provide:
(i) the Product name and model number;
(ii) date of purchase;
(iii) name of purchaser;
(iv) name of retailer, dealer, or partner (if applicable);
(v) proof of purchase;
(vi) serial number, if available; and
(vii) a general description of the claimed defect.
We may request additional information reasonably necessary to evaluate the claim, including
photographs, video, troubleshooting steps taken, or further purchase documentation.
No warranty service will be provided unless we receive timely notice and determine, at our sole
discretion, that the claimed condition is covered under this Limited Warranty.
6. DISCLAIMER OF WARRANTIES; LIMITATIONS OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR LIABILITY SHALL
UNDER NO CIRCUMSTANCES EXCEED THE LESSER OF: (i) THE ACTUAL AMOUNT PAID
FOR THE PRODUCT, OR (ii) THE THEN-CURRENT MSRP OF THE PRODUCT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BLISSPOD SAUNAS
SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL,
EXEMPLARY, OR PUNITIVE DAMAGES OR LOSSES, INCLUDING LOSS OF USE, LOSS OF
TIME, LOSS OF ENJOYMENT, LOSS OF PROFITS, OR OTHER COMMERCIAL LOSS.
WE MAKE NO WARRANTIES EXCEPT AS EXPRESSLY SET FORTH HEREIN AND
EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. ANY IMPLIED WARRANTY THAT CANNOT BE DISCLAIMED SHALL BE LIMITED
TO THE DURATION OF THE WARRANTY PERIOD.
BECAUSE WOOD IS A NATURAL PRODUCT, WE ARE NOT RESPONSIBLE FOR NATURAL
WEAR, AGING, WEATHERING, OR DEGRADATION THAT MAY OCCUR OVER TIME. THE
LIFE EXPECTANCY OF WOOD PRODUCTS VARIES BASED ON LUMBER TYPE, CLIMATE,
MAINTENANCE, STORAGE CONDITIONS, USE, AND OTHER FACTORS.
THE REMEDIES DESCRIBED IN THIS LIMITED WARRANTY ARE YOUR SOLE AND
EXCLUSIVE REMEDIES.
TO THE EXTENT ANY JURISDICTION DOES NOT ALLOW CERTAIN LIMITATIONS OR
EXCLUSIONS, SUCH LIMITATIONS SHALL APPLY ONLY TO THE MAXIMUM EXTENT
PERMITTED BY LAW.
7. AUTHENTICITY / ELIGIBILITY
Blisspod Saunas reserves the right to deny warranty coverage for Products with removed,
altered, or unreadable serial numbers, materially altered components, counterfeit parts, or
unverifiable purchase origin.
8. DISPUTES
If you believe Blisspod Saunas has not fulfilled its obligations under this Limited Warranty, and
the matter cannot be resolved after notice under Section 5, any dispute shall be resolved in
accordance with Section 17 of the Terms of Service (Governing Law; Forum; Waiver of Jury
Trial). Any terms not expressly addressed in this Limited Warranty shall be governed by the
Terms of Service.
HARVIA / TOULE / Toule Electric Heater Warranty Information
LIMITED WARRANTY ON HARVIA / TOULE ELECTRIC SAUNA HEATERS
THIS LIMITED WARRANTY (“LIMITED WARRANTY”) IS ADMINISTERED BY RED
ROCK OUTDOORS CO., D/B/A BLISSPOD SAUNAS (“BLISSPOD SAUNAS,” “WE,”
“US,” OR “OUR”), A WYOMING CORPORATION, TO THE ORIGINAL END-USER
PURCHASER OF A HARVIA / TOULE ELECTRIC SAUNA HEATER (“PRODUCT”)
PURCHASED EITHER DIRECTLY FROM BLISSPOD SAUNAS OR THROUGH AN
AUTHORIZED BLISSPOD SAUNAS RETAILER, DEALER, OR PARTNER (“YOU”).
THIS LIMITED WARRANTY MAY ALSO BE FOUND ONLINE AT
WWW.REDWOODOUTDOORS.COM/WARRANTY.
BLISSPOD SAUNAS SERVES AS THE CUSTOMER-FACING WARRANTY
ADMINISTRATOR FOR QUALIFYING CLAIMS RELATING TO THE PRODUCT.
WARRANTY SUPPORT, CLAIM REVIEW, AND REMEDIES ARE PROVIDED
THROUGH BLISSPOD SAUNAS, SUBJECT TO THE TERMS, CONDITIONS,
EXCLUSIONS, AND LIMITATIONS CONTAINED IN THIS WARRANTY STATEMENT.
THIS LIMITED WARRANTY DESCRIBES YOUR EXCLUSIVE WARRANTY RIGHTS.
OUR RESPONSIBILITY FOR QUALIFYING DEFECTIVE PRODUCTS IS LIMITED TO
THE REMEDIES EXPRESSLY SET FORTH IN SECTION 4 BELOW.
1. GRANT OF LIMITED WARRANTY
We warrant that, during the applicable Warranty Period defined below, the Product you
purchased will be free from material defects in materials and workmanship, subject to
the terms set forth herein and our Terms of Service, available
at https://www.redwoodoutdoors.com/terms-of-service/, as amended from time to time
(the “Terms of Service”), which are incorporated herein by reference.
If the Product contains a qualifying defect in materials or workmanship and you notify us
during the applicable Warranty Period, you may be entitled to one or more remedies
described in Section 4.
2. COVERAGE OF LIMITED WARRANTY
This Limited Warranty shall not be interpreted to include any issues, persons, Products,
or time periods outside of the conditions set forth below:
(a) This Limited Warranty applies only to Products purchased directly from BLISSPOD
SAUNAS or from an authorized BLISSPOD SAUNAS retailer, dealer, or partner.
(b) Coverage applies only to defects in materials and/or workmanship that existed at the
time the Product left the manufacturer’s or authorized distributor’s control and that arise
during the applicable Warranty Period.
(c) This Limited Warranty extends only to the original end-user purchaser of the Product
(“you”) and does not extend to any subsequent owner, transferee, reseller, assignee, or
other person.
(d) For residential installations, the applicable Warranty Period begins on the date you
receive delivery of the Product and continues as follows:
(i) Heating elements are covered for one (1) year. “Heating elements” means the
factory-installed heating coils or element assemblies designed to generate heat.
(ii) All other non-consumable components of the Product are covered for five (5) years
on a limited basis.
(iii) Warranty periods are not extended by any repair, replacement, or service provided
under this Limited Warranty.
(e) Commercial or other non-residential installations are excluded unless otherwise
expressly agreed by BLISSPOD SAUNAS in writing.
3. DEFECTS OUTSIDE OF LIMITED WARRANTY
This Limited Warranty does not cover damage, conditions, failures, or defects caused
by or resulting from:
(a) transportation or freight damage; (b) improper storage; (c) misuse, abuse,
negligence, or improper use; (d) failure to properly install the Product in accordance
with manufacturer instructions, BLISSPOD SAUNAS guidance, or applicable electrical,
building, or safety codes; (e) improper voltage, power surges, undersized wiring,
incorrect breaker sizing, inadequate electrical service, or improper
grounding; (f) installation, service, or repair performed by unauthorized
persons; (g) modification, alteration, tampering, or use of non-approved components,
controls, sensors, or accessories; (h) operation outside intended sauna room size,
ventilation, temperature, humidity, or environmental conditions; (i) use of improper
sauna stones, overloaded stone compartments, blocked airflow, or failure to maintain
stones in serviceable condition; (j) routine maintenance items, consumable
components, or normal wear and tear, including heating elements that have reached
normal service life after expiration of the applicable Warranty Period; (k) water intrusion,
flooding, corrosion, rust, mineral buildup, or chemical exposure; (l) external causes,
accidents, acts of nature, or events beyond our reasonable control; or (m) cosmetic
blemishes that do not materially impair the intended function of the Product.
4. REMEDIES UNDER LIMITED WARRANTY
With respect to any qualifying defective Product of which we are properly notified during
the applicable Warranty Period, BLISSPOD SAUNAS will, at its sole discretion, provide
one or more of the following remedies:
(a) Provide replacement parts or components;
(b) Provide troubleshooting assistance, technical support, or repair guidance where
appropriate;
(c) Replace the defective Product, in whole or in part, with a new, refurbished, or
comparable product if BLISSPOD SAUNAS determines the Product is unrepairable or
replacement is otherwise appropriate;
(d) For Products purchased directly from BLISSPOD SAUNAS, refund either a portion
or the original purchase price paid for the Product, depending on the nature and extent
of the defect;
(e) For Products purchased through an authorized retailer, dealer, or partner,
BLISSPOD SAUNAS does not provide direct refunds of the original purchase
transaction. Any refund, return, cancellation, or credit relating to the original sale must
be processed through the selling retailer and remains subject to that seller’s applicable
policies and applicable law.
Labor, installation, removal, reinstallation, electrician, contractor, permit, travel,
lodging, service-call, loss-of-use, or other third-party service costs are not
covered under this Limited Warranty unless expressly approved by BLISSPOD
SAUNAS in writing.
If BLISSPOD SAUNAS requires return shipment of a qualifying defective Product, part,
or component as part of an approved warranty claim, BLISSPOD SAUNAS will assume
responsibility for reasonable shipping charges associated with the authorized return.
Unauthorized returns or customer-initiated shipments are not covered.
5. NOTICE OF DEFECTS / HOW TO MAKE A CLAIM
To request warranty service, you must email our customer support team
at support@redwoodoutdoors.com during the applicable Warranty Period and provide:
(i) Product model number;
(ii) serial number, if available;
(iii) date of purchase;
(iv) name of purchaser;
(v) name of retailer, dealer, or partner (if applicable);
(vi) proof of purchase;
(vii) a description of the claimed defect;
(viii) photographs and/or video of the issue, if requested; and
(ix) basic installation and electrical information, if requested.
We may request additional information reasonably necessary to evaluate the claim.
No warranty service will be provided unless we receive timely notice and determine, at
our sole discretion, that the claimed condition is covered under this Limited Warranty.
Warranty claims due to cosmetic damage during manufacturing, shipping, or handling
must be reported within thirty (30) days of receipt of the Product.
6. DISCLAIMER OF WARRANTIES; LIMITATIONS OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR LIABILITY
SHALL UNDER NO CIRCUMSTANCES EXCEED THE LESSER OF: (i) THE ACTUAL
AMOUNT PAID FOR THE PRODUCT, OR (ii) THE THEN-CURRENT MSRP OF THE
PRODUCT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BLISSPOD
SAUNAS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR LOSSES,
INCLUDING LOSS OF USE, LOSS OF TIME, LOSS OF ENJOYMENT, LOSS OF
PROFITS, OR OTHER COMMERCIAL LOSS.
WE MAKE NO WARRANTIES EXCEPT AS EXPRESSLY SET FORTH HEREIN AND
EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY THAT CANNOT BE
DISCLAIMED SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE
WARRANTY PERIOD.
THE REMEDIES DESCRIBED IN THIS LIMITED WARRANTY ARE YOUR SOLE AND
EXCLUSIVE REMEDIES.
TO THE EXTENT ANY JURISDICTION DOES NOT ALLOW CERTAIN LIMITATIONS
OR EXCLUSIONS, SUCH LIMITATIONS SHALL APPLY ONLY TO THE MAXIMUM
EXTENT PERMITTED BY LAW.
7. AUTHENTICITY / ELIGIBILITY
BLISSPOD SAUNAS reserves the right to deny warranty coverage for Products with
removed, altered, or unreadable serial numbers, counterfeit parts, materially altered
components, or unverifiable purchase origin.
8. DISPUTES
If you believe BLISSPOD SAUNAS has not fulfilled its obligations under this Limited
Warranty, and the matter cannot be resolved after notice under Section 5, any dispute
shall be resolved in accordance with Section 17 of the Terms of Service (Governing
Law; Forum; Waiver of Jury Trial). Any terms not expressly addressed in this Limited
Warranty shall be governed by the Terms of Service.
Homecraft Electric Heater Warranty
LIMITED WARRANTY ON HOMECRAFT ELECTRIC SAUNA HEATERS
THIS LIMITED WARRANTY (“LIMITED WARRANTY”) IS ADMINISTERED BY
ETELINT LLC, D/B/A BLISSPOD SAUNAS (“BLISSPOD SAUNAS,” “WE,” “US,” OR
“OUR”), A NORTH CAROLINA CORPORATION, TO THE ORIGINAL END-USER
PURCHASER OF A HOMECRAFT ELECTRIC SAUNA HEATER (“PRODUCT”)
PURCHASED EITHER DIRECTLY FROM BLISSPOD SAUNAS OR THROUGH AN
AUTHORIZED BLISSPOD SAUNAS RETAILER, DEALER, OR PARTNER (“YOU”).
THIS LIMITED WARRANTY MAY ALSO BE FOUND ONLINE AT
WWW.REDWOODOUTDOORS.COM/WARRANTY.
BLISSPOD SAUNAS SERVES AS THE CUSTOMER-FACING WARRANTY
ADMINISTRATOR FOR QUALIFYING CLAIMS RELATING TO THE PRODUCT.
WARRANTY SUPPORT, CLAIM REVIEW, AND REMEDIES ARE PROVIDED
THROUGH BLISSPOD SAUNAS, SUBJECT TO THE TERMS, CONDITIONS,
EXCLUSIONS, AND LIMITATIONS CONTAINED IN THIS WARRANTY STATEMENT.
THIS LIMITED WARRANTY DESCRIBES YOUR EXCLUSIVE WARRANTY RIGHTS.
OUR RESPONSIBILITY FOR QUALIFYING DEFECTIVE PRODUCTS IS LIMITED TO
THE REMEDIES EXPRESSLY SET FORTH IN SECTION 4 BELOW.
1. GRANT OF LIMITED WARRANTY
We warrant that, during the Warranty Period (defined below), the Product you
purchased will be free from material defects in materials and workmanship, subject to
the terms set forth herein and our Terms of Service, available
at https://www.redwoodoutdoors.com/terms-of-service/, as amended from time to time
(the “Terms of Service”), which are incorporated herein by reference.
If the Product contains a qualifying defect in materials or workmanship and you notify us
during the applicable Warranty Period, you may be entitled to one or more remedies
described in Section 4.
2. COVERAGE OF LIMITED WARRANTY
This Limited Warranty shall not be interpreted to include any issues, persons, Products,
or time periods outside of the conditions set forth below:
(a) This Limited Warranty applies only to Products purchased directly from BLISSPOD
SAUNAS or from an authorized BLISSPOD SAUNAS retailer, dealer, or partner.
(b) Coverage applies only to defects in materials and/or workmanship that existed at the
time the Product left the manufacturer’s or authorized distributor’s control and that arise
during the applicable Warranty Period.
(c) This Limited Warranty extends only to the original end-user purchaser of the Product
(“you”) and does not extend to any subsequent owner, transferee, reseller, assignee, or
other person.
(d) For residential installations, the Warranty Period begins on the date you receive
delivery of the Product and continues as follows:
(i) Heating elements are covered for two (2) years. “Heating elements” means the
factory-installed heating coils or element assemblies designed to generate heat.
(ii) All other components of the Product are covered for one (1) year.
(iii) Cosmetic damage claims due to manufacturing, shipping, or handling must be
reported within thirty (30) days of delivery.
(iv) Warranty periods are not extended by any repair, replacement, or service provided
under this Limited Warranty.
(e) Commercial, rental, hospitality, institutional, or other non-residential installations are
excluded unless otherwise expressly agreed by BLISSPOD SAUNAS in writing.
3. DEFECTS OUTSIDE OF LIMITED WARRANTY
This Limited Warranty does not cover damage, conditions, failures, or defects caused
by or resulting from:
(a) transportation or freight damage; (b) improper storage; (c) misuse, abuse,
negligence, or improper use; (d) failure to properly install the Product in accordance
with manufacturer instructions, BLISSPOD SAUNAS guidance, or applicable electrical,
building, or safety codes; (e) improper voltage, power surges, undersized wiring,
incorrect breaker sizing, inadequate electrical service, or improper
grounding; (f) installation, service, or repair performed by unauthorized
persons; (g) modification, alteration, tampering, or use of non-approved components,
third-party controls, sensors, or accessories; (h) operation outside intended sauna room
size, ventilation, temperature, humidity, or environmental conditions; (i) use of improper
sauna stones, overloaded stone compartments, blocked airflow, or failure to maintain
stones in serviceable condition; (j) routine maintenance items, consumable parts, or
normal wear and tear; (k) water intrusion, flooding, corrosion, rust, mineral buildup, or
chemical exposure; (l) external causes, accidents, acts of nature, or events beyond our
reasonable control; or (m) cosmetic blemishes that do not materially impair the intended
function of the Product.
4. REMEDIES UNDER LIMITED WARRANTY
With respect to any qualifying defective Product of which we are properly notified during
the applicable Warranty Period, BLISSPOD SAUNAS will, at its sole discretion, provide
one or more of the following remedies:
(a) Provide replacement parts or components;
(b) Provide troubleshooting assistance, technical support, or repair guidance where
appropriate;
(c) Replace the defective Product, in whole or in part, with a new, refurbished, or
comparable product if BLISSPOD SAUNAS determines the Product is unrepairable or
replacement is otherwise appropriate;
(d) For Products purchased directly from BLISSPOD SAUNAS, refund either a portion
or the original purchase price paid for the Product, depending on the nature and extent
of the defect;
(e) For Products purchased through an authorized retailer, dealer, or partner,
BLISSPOD SAUNAS does not provide direct refunds of the original purchase
transaction. Any refund, return, cancellation, or credit relating to the original sale must
be processed through the selling retailer and remains subject to that seller’s applicable
policies and applicable law.
Labor, installation, removal, reinstallation, electrician, contractor, permit, travel,
lodging, service-call, loss-of-use, or other third-party service costs are not
covered under this Limited Warranty unless expressly approved by BLISSPOD
SAUNAS in writing.
If BLISSPOD SAUNAS requires return shipment of a qualifying defective Product, part,
or component as part of an approved warranty claim, BLISSPOD SAUNAS will assume
responsibility for reasonable shipping charges associated with the authorized return.
Unauthorized returns or customer-initiated shipments are not covered.
5. NOTICE OF DEFECTS / HOW TO MAKE A CLAIM
To request warranty service, you must email our customer support team
at info@blisspod during the applicable Warranty Period and provide:
(a) Product model number;
(b) serial number, if available;
(c) date of purchase;
(d) name of purchaser;
(e) name of retailer, dealer, or partner (if applicable);
(f) proof of purchase;
(g) a description of the claimed defect;
(h) photographs and/or video of the issue, if requested; and
(i) basic installation and electrical information, if requested.
We may request additional information reasonably necessary to evaluate the claim.
No warranty service will be provided unless we receive timely notice and determine, at
our sole discretion, that the claimed condition is covered under this Limited Warranty.
6. DISCLAIMER OF WARRANTIES; LIMITATIONS OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR LIABILITY
SHALL UNDER NO CIRCUMSTANCES EXCEED THE LESSER OF: (i) THE ACTUAL
AMOUNT PAID FOR THE PRODUCT, OR (ii) THE THEN-CURRENT MSRP OF THE
PRODUCT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BLISSPOD
SAUNAS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR LOSSES,
INCLUDING LOSS OF USE, LOSS OF TIME, LOSS OF ENJOYMENT, LOSS OF
PROFITS, OR OTHER COMMERCIAL LOSS.
WE MAKE NO WARRANTIES EXCEPT AS EXPRESSLY SET FORTH HEREIN AND
EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY THAT CANNOT BE
DISCLAIMED SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE
WARRANTY PERIOD.
THE REMEDIES DESCRIBED IN THIS LIMITED WARRANTY ARE YOUR SOLE AND
EXCLUSIVE REMEDIES.
TO THE EXTENT ANY JURISDICTION DOES NOT ALLOW CERTAIN LIMITATIONS
OR EXCLUSIONS, SUCH LIMITATIONS SHALL APPLY ONLY TO THE MAXIMUM
EXTENT PERMITTED BY LAW.
7. AUTHENTICITY / ELIGIBILITY
BLISSPOD SAUNAS reserves the right to deny warranty coverage for Products with
removed, altered, or unreadable serial numbers, counterfeit parts, materially altered
components, or unverifiable purchase origin.
8. DISPUTES
If you believe BLISSPOD SAUNAS has not fulfilled its obligations under this Limited
Warranty, and the matter cannot be resolved after notice under Section 5, any dispute
shall be resolved in accordance with Section 17 of the Terms of Service (Governing
Law; Forum; Waiver of Jury Trial). Any terms not expressly addressed in this Limited
Warranty shall be governed by the Terms of Service.
HOT TUBS:
Please reach out to us on the issues you face on hot tubs on email info@blisspod.com
Please send us all the pictures and videos of the problems you are facing as these will
help team understand and help resolve the solution faster.