Shipping &Returns Policy

Welcome to Blisspod Saunas! This Shipping & Returns Policy forms a part of the Terms of
Service which govern your use of your Site and purchase of our Products. Any capitalized but
undefined terms used herein will have the meanings given in the Terms of Service.
When you place an order to purchase a Product from us, you are subject to the following terms
and conditions. We advise you to read this policy carefully prior to purchasing. By placing an
order to purchase any Product from us, you agree to be bound by these terms.

1. ORDER CANCELLATIONS

1.1. If you place an order for any Product, then cancel that order before shipment is processed,
we will only deduct the credit card processing charges of 3% of the order value & refund the
balance amount of your order.
1.2. If you cancel or return part of a bundled order, the bundle discount will no longer apply.
Your refund will be adjusted to reflect the regular (non-bundled) price of the items you
keep. Example: If you buy a sauna and a hot tub together with a $1,000 bundle discount and
later cancel or return one of them, your refund will be reduced by the value of the discount.
1.3. Any order cancellation after the item is shipped is subject to deduction of shipping charges.
Any items which is opened and returned will be subject to deduction of shipping & restocking
fee based on the condition of the return.
Please note, our objective is to help you choose the best product for your home and liking. We
encourage you to call us at 980-890-7440 or write us at info@blisspod.com for any question to
help you to make an informed decision.

2. GENERAL SHIPPING &DELIVERY TERMS

2.1. By placing an order to purchase any Product(s) from us, and electing to have such Product(s)
shipped to an address that you designate, you agree that (i) Blisspod Saunas has the right to rely
on the address that you have provided, and that (ii) you will pay the shipping and handling

charges, if any, reflected on your order at the time you make the purchase. Please ensure you
have entered your shipping address correctly along with correct postal / zip code and phone
number. Once a Product has been shipped, we may not be able to alter the delivery address. In
cases where shipments need to be re-routed or re-shipped to a new address, any additional
transport fees will be charged to you.
2.2. We reserve the right to increase, decrease, add, or eliminate the shipping and handling
charges, if any, applicable to our Products from time to time, but we will provide you with the
opportunity to review the charges applicable to you before you place your purchase order.
2.3. Blisspod Saunas will select the method of shipment, number of shipments, and carrier for
any Products that you order. Shipment of our Products is handled via third-party freight
networks. Title to and the risk of loss of such Products passes to you upon our delivery of the
Product to your designated delivery location.
2.4. Any time(s) quoted by Blisspod Saunas for delivery, on the Site or otherwise, are provided
solely as estimates. Actual delivery dates may vary depending on various conditions, such as
inclement weather or other events beyond our control. Blisspod Saunas is not liable for or in
respect of any loss or damage arising from any delay in filling any order or delay in delivery.
2.5. Once we have received notice that the Product(s) you have ordered have left our warehouse,
we will provide details regarding your shipment to the e-mail address that you have provided,
including the tracking code that the carrier has provided for your order. The transport carrier will
likely try calling you on your phone number, provided at the time of order to schedule delivery.
If you are or will be unable to receive the goods on the estimated delivery date for any reason,
you should make arrangements to have the delivery accepted on your behalf. Any fees that we
incur due to your unavailability on the estimated delivery date (such as re-delivery or storage
fees) will be charged to you.
2.6. Any individual at the delivery address that you have provided who accepts a delivery from
us is presumed to be authorized to receive such delivery. In the event that you elect to designate
an alternative receiver, you agree that such person shall accept the delivery under all of the same
terms and conditions that would apply had you accepted the delivery yourself.

3. DELIVERY METHOD

3.1. At this time, Blisspod Saunas’s default delivery method for all Products is curbside delivery.
General information regarding the carrier and shipment will be provided after dispatch. This
information is provided solely to provide you with a general understanding of the shipment
progress & process. We reserve the right to use carriers and service providers best suitable for the
shipping address provided at the time of order.
3.2. Unless otherwise stated, you should assume that your Product will be delivered as a curbside
delivery. This means the skid or crate will be delivered to the curb in front of your designated

address, or another similarly convenient location close to your designated address as the carrier
may determine to be appropriate.
3.3. If our carriers determine that curbside delivery of your order cannot be made due to (i)
isolation or other specifics of your location or (ii) the size or handling requirements of the
Product ordered, Blisspod Saunas will use the contact information that you have provided to
notify you that alternative delivery methods will be required for your order. You acknowledge
and agree that Blisspod Saunas shall be entitled to determine the number and types of delivery
methods to be offered to you for any orders of Product (“Alternative Delivery Methods”). These
Alternative Delivery Methods may include, at Blisspod Saunas’s discretion and without
limitation:
3.3.1. A smaller delivery truck to be arranged through a third-party carrier; or
3.3.2. Shipment of your order to the freight depot or other terminal closest to your designated
address to which Blisspod Saunas can reasonably arrange delivery, from which you can arrange a
pick-up of your order.
3.4. Any amounts that you have paid towards charges designated as “shipping charges” in your
order shall be applied to the fees and charges incurred by the Alternative Delivery Method for
that order. You acknowledge and agree that the shipping charges for the Alternative Delivery
Methods may differ from the shipping charges originally reflected in your order, and may include
costs for re-delivery, storage, return shipping, and/or other related fees, costs, or expenses
incurred while delivering your Order, and you agree to pay all such additional charges. Refusal
to select an Alternative Delivery Method shall be deemed a cancellation subject to Section 1 of
this Shipping & Returns Policy.

4. OBLIGATIONS AT THE TIME OF DELIVERY

4.1. You are responsible for inspecting all Products you receive from us for any damage or other
issues upon delivery. Following delivery, once you have had the opportunity to inspect the
Product(s), you are solely responsible for the proper and safe handling, installation, storage,
and/or use of the Products.
4.2. If an order arrives with an item or items missing from the shipping document, it is your sole
responsibility to immediately:
4.2.1. Mark these items as missing on the delivery bill of lading; and
4.2.2. Contact the shipping company and have them search for the missing items in your order.

If the missing items cannot be found, you may contact the Blisspod Saunas Customer Support
team on info@blisspod.com
4.3. If any Product in your order arrives in a damaged condition, you must make sure that such
Product is marked as damaged on the delivery bill of lading and notify Blisspod Saunas by e-
mail at info@blisspod.com within 7 days of receipt. Following receipt of your notice, Blisspod
Saunas will coordinate with the carrier in order to investigate the extent of the damage and how
the damage occurred. Under some circumstances, Blisspod Saunas may, at its sole discretion,
send replacement parts to you for the damaged Product. Any replacement parts that we send will
be subject to the Terms of Service and all terms incorporated and referenced therein.
4.4. Notwithstanding any language to the contrary, Blisspod Saunas has no obligation to provide
credit (full or partial), refund, or any other reimbursement for Products that were lost or
damaged, except as expressly set forth in Section 4.4.

5. RETURNS, EXCHANGES, AND REFUNDS

5.1. To arrange for a return for any Product(s) which are defective, or dissatisfactory for any
reason other than damage incurred during or after transportation by the carrier, contact the
Blisspod Saunas Customer Support team at info@blisspod.com. Blisspod Saunas may accept the
return of Products within 30 days of receipt, subject to satisfaction of certain conditions to be
determined solely by Blisspod Saunas.
5.2. Products must be returned in their original wood crates. We do not accept requests for
returns or exchanges of Products after 30 days from the date of delivery. We may require the
return or photographic documentation of any Product with which you are dissatisfied before we
provide you with a credit or refund. Products returned without Blisspod Saunas’s prior written
consent will not be accepted for credit or refund. If we determine that we are able to accept the
returned Product, we will provide (at our discretion) partial credit, full credit, or a refund for
your order (less any charges for shipping and handling and other applicable costs) using the
payment method through which the Product was purchased.
5.3. If you do not comply with the terms of this section, you will be ineligible to receive credit or
a refund in exchange for your return.